New Client Service Request Form

Please fill out this form to help us better set up your appointment

HOMETRACK TERMS AND CONDITIONS PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of Hometrack services agree to the following terms in accordance with the policies set forth by Hometrack Real Estate Marketing. Proceeding with the purchase of services, products or materials constitutes an agreement to adhere to the outlined conditions. All images produced for an agent or broker (hereafter referred to as agent) are copyrighted by Hometrack and are licensed to that agent for use on all promotional materials both online and in print. GENERAL TERMS 
UNDERSTANDING INTELLECTUAL PROPERTY
 A photograph or page design is considered intellectual property. Hometrack owns the copyright to both the designs created and the photographs taken by Hometrack. Hometrack maintains the right to license their use, unless exclusive rights have been purchased from Hometrack. Having physical possession of photographs or digital files does not grant the right to use and. PAYMENT 
We accept Master Card, VISA and American Express. A credit card must be on file with Hometrack for an order to be processed. The card will be charged within 24 business hours after services are rendered or the shipment of your item(s). All invoices due upon receipt. We reserve the right to cancel any transaction. Partial payments are not accepted. Returned checks will result in an additional charge of $35. Payment not received within thirty days of date billed will result in an additional charge of 1.5% per month. Open invoices will be sent to collections after 90 days. Customer is responsible for costs of collection including reasonable attorney fees incurred as a result of the collection process. SALES TAX 
All items -- downloaded, retrieved from our offices or shipped to a Maryland address -- are subject to 6% Sales Tax. LIABILITY
 Hometrack shall not be liable for any legal action, claim or damages resulting from or arising out of the publication of the Hometrack's photographs or designs or other use. Purchaser agrees to pay for any legal and related expenses incurred by Hometrack or Craig Westerman in the pursuit of any breaches of copyright that were made by purchaser, purchaser’s company or company's current or former employees. LISTING PHOTO TERMS COPYRIGHT
 All images produced for a client, agent or broker (hereafter referred to as agent) are copyrighted by Hometrack and are licensed to that agent for six months or as long as the listing remains active with that agent. After that time, agent usage rights are terminated. After license expiration, Hometrack reserves the right to sell usage rights for images and any other media captured by Hometrack upon request from a new listing agent for a property. The original purchasing agent will receive a one-time store credit of 20% of the sale price of each purchased product. AGENT USAGE
 Agents may use purchased images for marketing materials and campaigns associated with the property and for the agent's self promotion. Use in third party publications (including but not limited to web or print articles) must be submitted to Hometrack for approval; upon permission must also be provided with photo credit within the aforementioned publication. Images may also be used by the agent's parent company for the sole purpose of marketing the specific property photographed. Please note however, that the image license is granted only to the agent and the agent's parent company and not to any third party. Any usage of the images by a third party, including but not limited to architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by Hometrack. HOMETRACK PHOTO USAGE 
Hometrack reserves the right to use any image for self-promotional purposes. Images used for Hometrack's self promotion will not be marked or labeled with any identifying information (i.e. property address, agent, homeowner, or brokerage). Prints and printed materials using the photos may be offered to the homeowner. PHOTO SHOOT POLICY Property should be presented in a clean, clutter-free condition. The photographer's work should be unencumbered by pets, children or prospective purchasers. (Please review our Successful Photo Shoot Preparation Checklist before scheduling your first photo shoot.) Photographer is unable to accommodate last minute staging changes exceeding 5 minutes in duration. IMAGE DELIVERY
 By the end of the following business day, agents will receive an email invitation to a Client Portal where images are available for download at no additional charge. Agents may access previous galleries via the dashboard tab of their Client Portal. Agent will have control of the visibility and search engine settings of galleries. links will be provided for sharing on social media and other web marketing platforms. PHOTO GALLERY AND LISTING PAGE PRIVACY 
By default, Listings Pages and Photo Galleries are made available to public search engines and can be shared through email and social media sites. A link to each Hometrack Photo Gallery will appear in the Recently Added section of Hometrack photo web page and may be added to Hometrack social media page and web marketing. If agent would prefer his/her Listings Page or Photo Gallery be hidden from public search engines like Google and available only to agent they may change visibility to private; Agent who wishes for Galleries not be featured by Hometrack on the Hometrack photo page social media or other marketing materials, agent should submit a request to Hometrack. PHOTO SHOOT DELAY/CANCELLATION 
Should the shoot be postponed at any time after 5:00 PM on the prior business day from the scheduled shoot, agent will be subject to a $50 cancellation fee. Should the scheduled shoot be delayed for any reason, including agent's tardiness or the condition of the property, Hometrack will be entitled to a cancellation fee of $50. Assigned photographers will be provided with entry instructions expressed by the agent at the time of service request. If photographer is unable to gain entry, attempts to contact the agent will be made using all information available. If after a duration of 15 minutes from the scheduled start time the administrative team is unable to reach the agent in requesting updated entry instructions, or after which time access has not made available, a cancellation charge of $50 will be applied to the account. Should the photographer need to return to the property to re-shoot due to any of the aforementioned circumstances, or should his/her stay exceed the allotted duration calculated based on the property square footage for any reason outside of the personal control of the photographer, the agent will be accordingly subject to an additional fee at the discretion of Hometrack. INCLEMENT WEATHER POLICY 
In the event of inclement weather, the agent may call to cancel an appointment no later than 5:00 PM on the day prior to the scheduled appointment to avoid a cancellation fee. Agents canceling appointments after 5:00 PM will be subject to a $50 cancellation fee, and Hometrack will charge the agent's credit card or his/her company accordingly. If the agent chooses not to cancel the photo shoot, but is unhappy with the exterior photographs, agent may purchase and schedule a Residential Exterior Photo Shoot at the same rate of $50 (plus mileage and fees where applicable). IMAGE RETOUCHING 
Proprietary editing and color correction is included with every photography appointment. However, additional photo retouching (i.e. removing an object, etc) is available for an additional fee (see Photo Editing page under the Photography tab on the website). Please review Photo Modification Ethics For Real Estate Photography before requesting any photo retouching. No alteration or manipulation of an image may be made without the permission of Hometrack. AGENT PORTRAIT TERMS COPYRIGHT 
All images produced for an agent or broker (hereafter referred to as agent) are copyrighted by Hometrack and are licensed to that agent for use on all promotional materials both online and in print. PHOTO DELIVERY
 A Hometrack photographer will take 10 or more photos at the scheduled appointment on location or on premises at 2110 Fleet Street, Baltimore, MD 21231. Unedited images will be sent to the agent in the form of a contact sheet pdf document for review. Agent will select 1 final photo for basic retouching and color correction. The resulting final high-resolution image will be emailed to agent for use in any and all promotional materials both online and in print. Additional images may be selected for retouching at an additional cost. LISTING PRODUCT TERMS COPYRIGHT 
Any material created by Hometrack is protected under copyright and cannot be reproduced without express written permission. TEMPLATE DESIGN FEE 
A one-time $50 template design fee for the design of a custom product template. This template will be used as a base for all printed listing product orders... brochures, fliers, postcards, etc. TEXT 
All text should be sent as a Word (.doc) or Text (.txt) document. We do not accept Word Perfect (.wpd) documents or PDFs. Agents giving copy verbally or via fax will be charged a $25 typing fee. Text must be received before the first proof will be sent. Agent gives Hometrack the authority to charge the agent's credit card or company any additional charges incurred by the agent. PROOF POLICY
 Proofs are low-resolution, marked proofs in the design and editing process. A high-resolution, printable PDF can be purchased for $30. A low-resolution, web-appropriate PDF can be purchased for $10. RUSH POLICY
 Next-day turnaround will incur a rush charge of 30% of the print price and is not eligible for free delivery. Agent may pick up products from our Fells Point office or pay a courier fee. For a Wednesday Open, text and photo selections must be received no later than 2:00 PM on the following: Tuesday | Next-day (rush) | Products will be available for pickup, or couriered for a fee.
 Monday | 2 day | Items delivered the following business day via UPS Ground. Friday | 3 day (standard) | Items delivered the following business day via UPS Ground. For a Sunday Open, text and photo selections must be received no later than 2:00 PM on the following: Thursday | Next-day (rush) | Products will be available for pickup, or couriered for a fee. 
Wednesday | 2 day | Items delivered the following business day via UPS Ground. 
Tuesday | 3 day (standard) | Items delivered the following business day via UPS Ground. Approvals made after 3:00 PM will incur additional surcharges. *this policy applies to Flyers, Brochures. Timelines may vary for other print products. ORDER CANCELLATION 
Hometrack must have a credit card number on file before any print materials will be produced. A cancellation fee (50% of the minimum required order total) will be charged if a product is canceled at any time after agent has received the first proof. The cancellation fee is also charged if product is not completed within 30 days of original order date. Said amount will be credited if or when the order is completed. CUSTOM DESIGN TERMS COPYRIGHT 
Any material created by Hometrack is protected under copyright and cannot be reproduced without express written permission. PROCESS
 To select the option of “working with a designer,” Agents must complete a Branding Meeting to set up a comprehensive template with a Hometrack Graphic Designer. Hometrack must also have a credit card number on file for billing. LOGO DESIGN TERMS COPYRIGHT
 Any material created by Hometrack is protected under copyright and cannot be reproduced without express written permission. Logo copyrights are transferred to the client upon remittance of final payment. PROCESS 
Hometrack must have a credit card number on file. Within two business days of order placement, a Hometrack designer will call with questions to help us understand client, client’s business and logo preferences. Within five business days, client will receive 4 original logo concepts. Client will review and give feedback on direction of the 4 logo concepts. Client will provide feedback for logo revisions. After approval of final logo, logo file will be available for download within one business day. EBLAST TERMS COPYRIGHT
 Any material created by Hometrack is protected under copyright and cannot be reproduced without express written permission. PROCESS
 Hometrack must have a credit card on file. Agents receive low-resolution, marked PDF proofs in the design and editing process. Once the PDF proof is approved, an HTML file will be created and imported into agent’s email marketing account. Agents may request one set of changes to the HTML file. Additional changes are charged at $100 per hour. Agents are responsible for creating and maintaining a list of contacts. WEBSITE TERMS AND CONDITIONS PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 

COPYRIGHT 
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Hometrack Real Estate Marketing. The collective work includes works that are licensed to Hometrack Real Estate Marketing. Copyright 2003, Hometrack Real Estate Marketing ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hometrack Real Estate Marketing or purchasing Hometrack Real Estate Marketing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hometrack Real Estate Marketing or to purchase Hometrack Real Estate Marketing products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Hometrack Real Estate Marketing. You further agree not to change or delete any proprietary notices from materials downloaded from the site. 
TRADEMARKS
 All trademarks, service marks and trade names of Hometrack Real Estate Marketing used in the site are trademarks or registered trademarks of Hometrack Real Estate Marketing 

WARRANTY DISCLAIMER 
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hometrack Real Estate Marketing disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Hometrack Real Estate Marketing does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hometrack Real Estate Marketing does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

LIMITATION OF LIABILITY 
Hometrack Real Estate Marketing shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hometrack Real Estate Marketing has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

TYPOGRAPHICAL ERRORS 
In the event that a Hometrack Real Estate Marketing product is mistakenly listed at an incorrect price, Hometrack Real Estate Marketing reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hometrack Real Estate Marketing reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hometrack Real Estate Marketing shall issue a credit to your credit card account in the amount of the incorrect price. 

TERM; TERMINATION 
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Hometrack Real Estate Marketing without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 

NOTICE
 Hometrack Real Estate Marketing may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hometrack Real Estate Marketing. 

MISCELLANIOUS 
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Hometrack Real Estate Marketing products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Hometrack Real Estate Marketing products) must be commenced within one (1) year after the claim or cause of action arises. Hometrack Real Estate Marketing's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Hometrack Real Estate Marketing may assign its rights and duties under this Agreement to any party at any time without notice to you. 

USE OF SITE 
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Hometrack Real Estate Marketing or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 

PARTICIPATION DISCLAIMER
 Hometrack Real Estate Marketing does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Hometrack Real Estate Marketing is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Hometrack Real Estate Marketing reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Hometrack Real Estate Marketing in its sole discretion. 

INDEMNIFICATION 
You agree to indemnify, defend, and hold harmless Hometrack Real Estate Marketing, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. 

THIRD-PARTY LINKS 
In an attempt to provide increased value to our visitors, Hometrack Real Estate Marketing may link to sites operated by third parties. However, even if the third party is affiliated with Hometrack Real Estate Marketing, Hometrack Real Estate Marketing has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Hometrack Real Estate Marketing. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Hometrack Real Estate Marketing seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).